Privacy Policy

This Privacy Policy describes how GearFrost collects, uses, and shares personal information when you visit, browse, or make a purchase from gearfrost.com (the “Site”).

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and browsing activity. This may include your web browser, IP address, time zone, device type, cookies, pages viewed, products viewed, referring websites, search terms, and information about how you interact with the Site.

We refer to this automatically collected information as Device Information.

We may collect Device Information using technologies such as:

  • Cookies: Data files placed on your device or computer that may include an anonymous unique identifier.
  • Log files: Files that track actions occurring on the Site and may collect information such as IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how visitors browse and interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information.

We refer to this information as Order Information.

Payment information is processed through secure checkout and payment providers. GearFrost does not ask customers to send credit card information by email, message, or any unsecured method.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site. This includes processing payments, arranging production and shipping, sending order confirmations, providing tracking information when available, and communicating with you about your order.

We may also use Order Information to:

  • Communicate with you about your order or customer support request
  • Screen orders for potential risk, fraud, or unauthorized activity
  • Provide invoices, order updates, and shipping notifications
  • Improve our products, services, and customer experience
  • Send email marketing communications when you have opted in or when permitted by applicable law

We use Device Information to help screen for potential risk and fraud, improve and optimize the Site, understand how visitors browse and interact with our store, and measure the performance of marketing and advertising campaigns.

Sharing Your Personal Information

We share Personal Information with trusted third parties who help us operate our store, fulfill orders, process payments, provide customer service, improve our Site, and run analytics or advertising services.

Our store is powered by Shopify. You can read more about how Shopify handles personal information here: Shopify Privacy Policy.

We may also share necessary order information with payment providers, production partners, fulfillment partners, shipping carriers, customer support tools, email service providers, analytics providers, and advertising platforms.

We may use analytics and advertising services, such as Google, Meta, Microsoft, or similar platforms, to understand how customers use the Site, measure advertising performance, and show relevant ads.

You can learn more about Google’s privacy practices here: Google Privacy Policy.

You can also opt out of Google Analytics using Google’s browser add-on here: Google Analytics Opt-out Browser Add-on.

We may also share Personal Information when required to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, enforce our policies, prevent fraud, or protect our rights.

Klarna

We may offer Klarna as a payment option at checkout for eligible orders. In order to offer Klarna’s payment methods, we may share certain personal information with Klarna, such as contact details and order details, so Klarna can assess whether you qualify for their payment methods and provide available payment options.

Personal information shared with Klarna is processed in accordance with Klarna’s own privacy notice. You can read Klarna’s privacy policy here: Klarna Privacy Policy.

Email Marketing

If you sign up for our email list, promotions, or other marketing communications, we may use your email address to send you updates about products, promotions, new releases, or related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@gearfrost.com.

Behavioral Advertising

We may use Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

You can learn more about how targeted advertising works by visiting the Network Advertising Initiative’s educational page: Network Advertising Initiative.

You can opt out of targeted advertising through the following links:

You can also opt out of some targeted advertising services through the Digital Advertising Alliance’s opt-out portal: Digital Advertising Alliance Opt-Out.

Cookies

The Site may use cookies and similar technologies to operate the store, remember preferences, improve functionality, analyze traffic, and support marketing or advertising features.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the Site function.

For more information about cookies, you can visit: All About Cookies.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your Personal Information. These rights may include the right to access, correct, update, delete, restrict, object to certain processing, or request a copy of the personal information we hold about you.

If you would like to exercise any applicable privacy rights, please contact us at support@gearfrost.com.

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your information to fulfill contracts we may have with you, such as processing and delivering your order, or otherwise to pursue our legitimate business interests described in this Privacy Policy.

Please note that your information may be transferred outside of your country or region, including to countries such as the United States, Canada, or other locations where our service providers operate.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it, subject to legal, tax, accounting, fraud prevention, dispute resolution, and operational requirements.

Security

We take reasonable steps to help protect Personal Information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure.

Minors

The Site is not intended for individuals under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for other operational, legal, or regulatory reasons.

Any updates will be posted on this page with a revised effective date when applicable.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a privacy-related request or complaint, please contact us by email at support@gearfrost.com.

GearFrost
Re: Privacy Compliance Officer
Business Mailing Address:
11923 NE Sumner St, STE 751265
Portland, OR 97220
United States

Please note that this is our business mailing address and not a return address. If you need help with a return, replacement, or order issue, please contact us first at support@gearfrost.com.