Terms of service
This website is operated by GearFrost. Throughout the Site, the terms “we,” “us,” and “our” refer to GearFrost. By visiting our website, browsing our products, placing an order, or using any part of the Site, you agree to be bound by these Terms of Service and any policies referenced on our Site.
Please read these Terms of Service carefully before using our website. If you do not agree to these Terms, you should not access the Site or purchase from GearFrost.
We may update, change, or replace any part of these Terms of Service by posting updates to this page. Your continued use of the Site after any changes are posted means you accept those changes.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell products and services to you.
Online Store Terms
By using this Site, you confirm that you are at least the age of majority in your location, or that you are using the Site with the consent and supervision of a parent or legal guardian.
You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using the Site.
You must not transmit viruses, malware, worms, or any code of a destructive or harmful nature. A violation of these Terms may result in termination or restriction of your access to our services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You agree not to copy, reproduce, duplicate, sell, resell, exploit, scrape, or misuse any portion of the Site, products, product content, designs, images, descriptions, services, or access to the Site without written permission from GearFrost.
The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.
Products and Made-to-Order Items
GearFrost offers made-to-order apparel, accessories, and lifestyle products. Most GearFrost products are produced or printed after your order is placed.
Because our products are made to order, customers are responsible for reviewing all product details carefully before placing an order. This includes the product title, description, size guide, color options, product photos, materials, selected design, product options, shipping address, and order summary.
We make every effort to display product colors, images, descriptions, and details as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in person.
Product availability, product descriptions, product pricing, promotions, discounts, and shipping information may change at any time without notice.
Orders, Billing, and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information for all orders placed on our Site.
We are not responsible for delays, failed deliveries, returned packages, lost packages, or other issues caused by incorrect or incomplete information provided by the customer.
We reserve the right to refuse, limit, cancel, hold, or review any order at our discretion. This may include orders that appear to be fraudulent, unauthorized, placed by resellers, placed with incorrect pricing or product information, or otherwise in violation of these Terms.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us at support@gearfrost.com within 24 hours after placing your order.
Please include your order number and the details of the change you would like to request.
After 24 hours, your order may already be in production and can no longer be canceled or modified. We cannot guarantee changes or cancellations once production has started.
Pricing, Promotions, and Discounts
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product, promotion, discount, offer, or service at any time without notice.
Some promotions, automatic discounts, and discount codes may not be combined unless the offer specifically allows it. If a discount is eligible, it will be shown at checkout.
We reserve the right to correct pricing errors, product information errors, promotional errors, shipping errors, or other inaccuracies at any time, including after an order has been submitted.
Payments and Third-Party Payment Providers
Payments are processed through secure checkout and payment providers. Available payment options may vary depending on your location, device, browser, order amount, and the payment methods shown at checkout.
We may offer payment options such as major credit and debit cards, Google Pay, Klarna, or other payment methods when available at checkout.
Third-party payment providers, including Klarna when available, may have their own terms, conditions, approval requirements, payment schedules, fees, and privacy practices. Your use of those payment options may be subject to the terms provided by the relevant payment provider.
GearFrost does not ask customers to send credit card information by email, message, or any unsecured method.
Shipping, Delivery, Returns, and Refunds
Production times, shipping times, delivery estimates, returns, replacements, and refunds are governed by the relevant policies posted on our Site.
Please review our Shipping Info and Return & Refund Policy before placing an order.
Delivery times are estimates and may vary due to production time, carrier delays, customs processing, local postal services, weather, holidays, high-volume periods, or other events outside of our control.
Because our products are made to order, we do not accept returns, refunds, or exchanges for general dissatisfaction, incorrect size selection, choosing the wrong product, change of mind, incorrect address information, or personal preference, except as stated in our Return & Refund Policy or required by applicable law.
Accuracy of Information
We try to provide accurate and current information on the Site. However, there may occasionally be information that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other content.
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after an order has been submitted.
We have no obligation to update, amend, or clarify information on the Site except as required by law.
Third-Party Tools and Links
Our Site may include access to third-party tools, apps, services, payment providers, tracking tools, analytics services, advertising platforms, or links to third-party websites.
We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, policies, practices, availability, or services of third-party websites or providers.
Any use of third-party tools, services, or websites is at your own discretion and subject to the terms and policies of the relevant third party.
User Content, Reviews, and Submissions
If you submit reviews, photos, feedback, comments, suggestions, questions, or other content to GearFrost, you agree that we may use, display, publish, reproduce, edit, translate, or share that content for customer service, marketing, promotional, operational, or improvement purposes, to the extent permitted by law.
You agree that any content you submit will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
You also agree that your submissions will not contain unlawful, abusive, defamatory, misleading, obscene, harmful, spam, or malicious content.
We reserve the right to remove, edit, or refuse any content that we determine is unlawful, offensive, misleading, abusive, harmful, defamatory, obscene, spam, or otherwise objectionable.
Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
Intellectual Property
All content on the Site, including text, graphics, logos, images, product designs, product descriptions, page layouts, and other materials, is owned by or licensed to GearFrost and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, or exploit any Site content without written permission from GearFrost or the appropriate rights holder.
Prohibited Uses
You are prohibited from using the Site or its content:
- For any unlawful purpose
- To violate any laws, rules, or regulations
- To infringe upon or violate our intellectual property rights or the rights of others
- To submit false, misleading, or inaccurate information
- To upload or transmit viruses, malware, or harmful code
- To collect or track the personal information of others
- To spam, phish, scrape, crawl, or use automated methods without permission
- To interfere with or bypass the security features of the Site
- To harass, abuse, defame, threaten, intimidate, or discriminate against others
- To use the Site in any way that may harm GearFrost, our customers, our service providers, or any related systems
We reserve the right to terminate or restrict your use of the Site for violating any prohibited uses.
Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of the Site or service will be uninterrupted, timely, secure, or error-free.
The Site, products, and services are provided “as is” and “as available,” except as expressly stated by us. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
Limitation of Liability
To the fullest extent permitted by law, GearFrost and our employees, affiliates, partners, suppliers, service providers, and contractors will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Site, products, or services.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
Because some jurisdictions do not allow certain exclusions or limitations of liability, our liability will be limited to the maximum extent permitted by applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless GearFrost and our affiliates, partners, employees, suppliers, service providers, and contractors from any claim or demand arising out of your breach of these Terms, your misuse of the Site, your violation of any law, or your violation of the rights of a third party.
Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.
Termination
These Terms are effective unless and until terminated by either you or us. You may stop using the Site at any time.
We may terminate or restrict your access to the Site at any time if we believe you have violated these Terms or used the Site in a harmful, unlawful, or unauthorized way.
Any obligations and liabilities incurred before termination will survive termination of these Terms.
Entire Agreement
These Terms of Service and any policies posted on our Site constitute the entire agreement between you and GearFrost regarding your use of the Site and purchase of products from us.
Any failure by us to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
Governing Law
These Terms of Service and any separate agreements through which we provide products or services will be governed by and interpreted in accordance with applicable laws, without limiting any consumer protection rights that may apply in your location.
Changes to These Terms
You can review the most current version of the Terms of Service on this page at any time.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the Site after any changes are posted constitutes acceptance of those changes.
Contact Information
Questions about these Terms of Service should be sent to us at support@gearfrost.com.
GearFrost
Business Mailing Address:
11923 NE Sumner St, STE 751265
Portland, OR 97220
United States
Please note that this is our business mailing address and not a return address. If you need help with a return, replacement, or order issue, please contact us first at support@gearfrost.com.