FAQ
Shopping & Payment
Simply choose your option on the product page then click the add to cart button and follow the simple steps to complete your order. We'll prepare your order and let you know when it's on its way.
We currently accept any major credit cards: Visa, MasterCard, American Express and Discover Card. We also accept payments through PayPal.
We list all the prices in USD (United States Dollar).
Absolutely, we do not store your credit card information on our end. Our credit card payments are processed via Stripe (stripe.com) or Paypal (paypal.com).
Stripe is an online payment processing and credit card processing platform for businesses. Stripe allows safe and efficient processing of funds via credit card or bank.
PayPal is an American company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods like checks and money orders.
When you send a payment using Stripe or PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
To apply a discount code, gift card code or applying your rewards points simply go to your cart choose checkout and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well another space that will show your rewards points available and a button to apply the points to your purchase.
Unfortunately, we cannot apply discounts to an order after it has been placed. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase.
As every GearFrost item is made-to-order, after your order has been placed, you have 24 hours to contact our customer support at support@gearfrost.com by including the order number and request order modifications or a cancellation. After 24 hours of purchase, please be informed that your order has already been placed in production and can no longer be canceled or modified.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size or color then specify the item you would like to change it for in your email and we'll do our best to help you.
Production & Shipping
Once you've clicked through to secure checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.
All products on GearFrost are made-to-order items. Every single item is printed, handcrafted, packaged and shipped from our facility just for your order. Please be kindly informed that it will take a little time to print and handle before shipping. You'll receive a notification email when your order is shipped.
Bean Bag Covers: 2-5 Business Days
Phone Cases and Tough Cases: 3-7 Business Days
Boxing Gears: 7-14 Business Days
Sherpa Hoodies: 7-14 Business Days
Other All Over Print Items: 5-8 Business Days
Bean Bag Covers
⦁ USA: 5-8 Business Days
⦁ International: 5-15 Business Days
Phone Cases and Tough Cases
⦁ USA: 5-10 Business Days
⦁ International: 5-20 Business Days
Boxing Gloves and Shin Guards
⦁ USA: 3-7 Business Days
⦁ International: 4-10 Business Days
Boxing Shorts
Standard Shipping
⦁ USA: 10-20 Business Days
⦁ International: 15-25 Business Days
Express Shipping
⦁ USA: 3-7 Business Days
⦁ International: 4-10 Business Days
Sherpa Hoodies
⦁ USA: 10-20 Business Days
⦁ International: 15-25 Business Days
Other All Over Print Items
Standard Shipping
⦁ USA: 10-20 Business Days
⦁ International: 15-25 Business Days
Express Shipping
⦁ USA: 3-7 Business Days
⦁ International: 4-10 Business Days
As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number. Just enter your order information on the track order page to see your order status.
Please note: It may take up to 48 hours for your package to show up in the forwarder's tracking system. For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
First, double check your spam folder and other email accounts.
Can't find it? Don't panic, contact our customer support at support@gearfrost.com.
For any changes within 24 hours after ordering please contact our customer support at support@gearfrost.com
Import duties, taxes and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
We ship from different warehouses & factories that located in United States, China, Hong Kong, Thailand and more. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
If your item has not arrived within 60 days after having ordered, contact our customer support at support@gearfrost.com for a free replacement order or a full refund of your purchase.
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.
Please be informed that we will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen. If your order shows "Delivered" and you did not receive it. Please contact your local courier and file a claim.
The refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.
At GearFrost, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual but, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order on the affected items. Please contact our customer support at support@gearfrost.com. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
General Questions
We'd love to see your incredible design and print it for you! A minimum of 20 items is required by design in order to be printed. Just send your design to support@gearfrost.com with the product, color and size you want.
Please email support@gearfrost.com for more details and how to sign up.
You can join our affiliate program here.
Contact
You can simply email us at support@gearfrost.com or use our contact form here.