FAQ

Shopping & Payment

How do I place my order?

Simply choose your option on the product page then click the add to cart button and follow the simple steps to complete your order. We'll prepare your order and let you know when it's on its way.

What types of payment are accepted?

We currently accept any major credit cards: Visa, MasterCard, American Express and Discover Card. We also accept payments through PayPal.

Which currency are the prices listed in?

We list all the prices in USD (United States Dollar).

Do you offer secured credit card transactions?

Absolutely, we do not store your credit card information on our end. Our credit card payments are processed via Stripe (stripe.com) or Paypal (paypal.com).

Stripe is an online payment processing and credit card processing platform for businesses. Stripe allows safe and efficient processing of funds via credit card or bank.

PayPal is an American company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods like checks and money orders.

When you send a payment using Stripe or PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

How do I apply a discount, use my gift card or rewards points?

To apply a discount code, gift card code or applying your rewards points simply go to your cart choose checkout and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well another space that will show your rewards points available and a button to apply the points to your purchase.

Can I apply a discount after my order is placed?

Unfortunately, we cannot apply discounts to an order after it has been placed. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase.

Can I cancel or modify my order?

When you place an order, you have 24 hours to contact our customer support at support@gearfrost.com and request a cancellation or modification. After 24 hours, we've already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size or color then specify the item you would like to change it for in your email and we'll do our best to help you.

Production & Shipping

How much is shipping cost?

Once you've clicked through to secure checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

My order status is unfulfilled, what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

I placed my order, when will my order ship?

All products on GearFrost are made-to-order items. Every single item is printed, handcrafted, packaged and shipped from our facility just for your order. Please be kindly informed that it will take a little time to print and handle before shipping. You'll receive a notification email when your order is shipped.

What is estimated production time?

Necklaces, Dog Tags and Bangles
2-5 Business Days

Bean Bag Chairs, Bean Bag Covers and Sports Bras
2-5 Business Days

Phone Cases, Tough Cases and Wallet Cases
3-7 Business Days

Boxing Gloves, Boxing Shorts and Shin Guards
7-10 Business Days

Sherpa Hoodies and Sherpa Blankets
7-10 Business Days

Other Items
5-8 Business Days

What is estimated shipping time?

Necklaces, Dog Tags and Bangles
USA: 2-5 Business Days
International: 5-15 Business Days

Bean Bag Chairs, Bean Bag Covers and Sports Bras
USA: 2-5 Business Days
International: 5-15 Business Days

Phone Cases, Tough Cases and Wallet Cases
USA: 5-10 Business Days
International: 5-20 Business Days

Boxing Gloves and Shin Guards
USA: 3-7 Business Days
International: 4-10 Business Days

Boxing Shorts
USA: 10-20 Business Days
International: 15-25 Business Days

Sherpa Hoodies and Sherpa Blankets
USA: 10-20 Business Days
International: 15-25 Business Days

Other Items
USA: 10-20 Business Days
International: 15-25 Business Days

How do I check my order status?

As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number. Just enter your order information on the track order page to see your order status.

Please note: It may take up to 48 hours for your package to show up in the forwarder's tracking system. For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

Why I have not received my confirmation email?

First, double check your spam folder and other email accounts.

Can't find it? Don't panic, contact our customer support at support@gearfrost.com.

I ordered the wrong size or color, what should I do?

For any changes within 24 hours after ordering please contact our customer support at support@gearfrost.com

International buyers - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Where do you ship from?

We ship from different warehouses & factories that located in United States, China, Hong Kong, Thailand and more. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

I never received my package, what should I do?

If your item has not arrived within 60 days after having ordered, contact our customer support at support@gearfrost.com for a free replacement order or a full refund of your purchase.

If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

Please be informed that we will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen. If your order shows "Delivered" and you did not receive it. Please contact your local courier and file a claim.

The refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.

I received the wrong or damaged item, what should I do?

At GearFrost, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual but, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order on the affected items. Please contact our customer support at support@gearfrost.com. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.

General Questions

I have a design, can I send it to you and have it printed on a product?

We'd love to see your incredible design and print it for you! A minimum of 20 items is required by design in order to be printed. Just send your design to support@gearfrost.com with the product, color and size you want.

How can I become an ambassador?

Please email support@gearfrost.com for more details and how to sign up.

How can i become an affiliate?

You can join our affiliate program here.

Contact

How can I contact you?

You can simply email us at support@gearfrost.com or use our contact form here.

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