FAQ

Yes. Most GearFrost products are made to order.

This means your item is produced or printed after your purchase is placed, based on the product, design, size, color, and options selected at checkout.

Customers can choose from the available designs and product options shown on our website. Made-to-order does not always mean the item is personally customized.

Because each item is made after the order is placed, please review your product details, selected design, size, color, shipping address, and order summary carefully before completing your purchase.

Please review the size guide on the product page carefully before placing your order.

Sizing may vary depending on the product type, style, and fit. We recommend comparing the size chart with an item you already own for the best fit.

Because GearFrost products are made after the order is placed, we do not accept returns or exchanges for incorrect size selection.

We do our best to display product colors and images as accurately as possible.

However, actual colors may vary slightly due to screen settings, lighting, product materials, and the printing process.

Small color differences are not considered a product defect.

Choose the product you would like to purchase, select your available size, color, style, or product option, then click Add to Cart.

After that, proceed to checkout, enter your shipping information, choose your shipping method, select your payment method, and review your order carefully before completing your purchase.

Once your payment is successful, you will receive an order confirmation email.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

We also accept Google Pay for eligible customers when it is available at checkout.

Klarna may also be available as a payment option for eligible orders. Klarna availability may depend on your location, order amount, and approval at checkout.

Available payment options may vary depending on your location, device, browser, and the payment methods shown at checkout.

We do not accept PayPal, personal checks, electronic checks, or wire transfers at this time.

We do not accept PayPal at this time.

Available payment options may vary depending on your location, device, browser, and the payment methods shown at checkout.

Klarna may be available as a payment option for eligible orders.

Klarna availability may depend on your location, order amount, and approval at checkout. If Klarna is available for your order, it will appear as a payment option during checkout.

Payments may be declined for several reasons, including incorrect card details, insufficient funds, bank restrictions, billing address mismatch, security checks, or payment provider approval issues.

If your payment is declined, please double-check your payment details or contact your bank or payment provider for more information.

You may also try another available payment method shown at checkout.

All prices on GearFrost are listed in USD — United States Dollar.

Yes. GearFrost uses a secure checkout experience designed to help protect your order and payment information.

Sensitive payment details are handled through our checkout and payment providers. GearFrost does not ask customers to send credit card information by email, message, or any unsecured method.

While no online payment system can be guaranteed to be 100% secure, we work with trusted ecommerce and payment providers to help keep your checkout experience safe and protected.

If you have a discount code or gift card code, you can enter it during checkout before completing your order.

Once applied successfully, the discount or gift card amount will be reflected in your order total. Please make sure your code is entered correctly and applied before placing your order.

Unfortunately, we cannot apply a discount code or gift card code after an order has already been placed.

Please review your order summary carefully and make sure any discount is applied before completing your purchase.

Some promotions, automatic discounts, and discount codes may not be combined unless the offer specifically allows it. If a discount is eligible, it will be shown at checkout.

Most GearFrost products are made to order, which means your item is produced after your purchase is placed.

If you need to cancel or modify your order, please contact us at support@gearfrost.com within 24 hours after placing your order.

Please include your order number and the details of the change you would like to request.

After 24 hours, your order may already be in production and can no longer be canceled or modified. We cannot guarantee changes or cancellations once production has started.

GearFrost ships to many countries worldwide.

Shipping availability, shipping methods, and shipping costs may vary depending on your delivery address, product type, and available carrier options.

To see whether shipping is available for your address, please proceed to checkout and enter your shipping information.

Shipping costs are calculated at checkout based on your delivery address, order details, and available shipping options.

To see your shipping cost, add your item to the cart, proceed to checkout, and enter your shipping address. Any available shipping methods and charges will be shown before you complete your purchase.

If your order status shows as unfulfilled, this means your payment was successful, but your order has not shipped yet.

Most GearFrost products are made to order, so your item may still be in production or being prepared for shipment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

GearFrost products are made to order. This means your item is produced after your purchase is placed, then packed and shipped once production is complete.

You will receive a shipping confirmation email when your order has shipped.

Please note that production time is separate from shipping time.

Estimated production times vary by product type:

Boxing Gears: 7–14 business days
Other All Over Print Items: 5–8 business days

Business days do not include weekends or holidays. During busy seasons, holidays, or high-volume periods, production may take slightly longer.

Shipping time begins after your order has finished production and has been handed over to the carrier.

Standard Shipping

USA: 10–20 business days
International: 15–25 business days

Express Shipping

USA: 3–7 business days
International: 4–10 business days

Delivery times are estimates and may vary depending on your destination, selected shipping method, carrier service, customs processing, local postal services, weather, holidays, high-volume periods, and other factors outside of our control.

Express Shipping may not be available for every order, product, or destination.

We only display Express Shipping at checkout when a suitable express option is available. In some cases, express carrier rates may be unusually high or unavailable for certain destinations, and we may choose not to offer Express Shipping rather than present customers with an unreasonable shipping cost.

If Express Shipping is available for your order, it will appear as an option at checkout before you complete your purchase.

Please note that Express Shipping only affects shipping transit time after production is complete. It does not shorten the production time required to make your item.

No. Express Shipping only affects the shipping transit time after production is complete.

Most GearFrost products are made to order, so your item must be produced first before it is handed over to the carrier.

Production time is separate from shipping time.

Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.

You can also check your order status on our Track Order page:

https://gearfrost.com/apps/track

Please allow up to 48 hours for tracking information to update after your package has been shipped. In some cases, tracking updates may take longer depending on the carrier.

First, please check your spam, junk, or promotions folder.

Also make sure you are checking the same email address used at checkout.

If you still cannot find your confirmation email, please contact us at support@gearfrost.com and include your name and order details so we can help.

Tracking information may take up to 48 hours to update after your package has been shipped.

In some cases, tracking updates may take longer depending on the carrier, destination, customs processing, local postal services, holidays, or high-volume shipping periods.

If your tracking has not updated for several days, please contact us at support@gearfrost.com with your order number so we can help review the package status.

If you ordered the wrong size, color, style, or product option, please contact us at support@gearfrost.com within 24 hours after placing your order.

Please include your order number and the details of the change you would like to request.

After 24 hours, your order may already be in production and can no longer be changed.

For international orders, import duties, taxes, customs fees, or other charges may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check with your local customs office if you would like more information about possible fees before placing your order.

Some orders may arrive in separate packages, especially if the order includes multiple products or items produced by different fulfillment facilities.

If your items ship separately, you may receive more than one tracking number. This does not mean anything is missing from your order.

GearFrost works with production and fulfillment partners in different locations to help us create and ship made-to-order products to customers worldwide.

Depending on the product type, fulfillment availability, and delivery address, your order may ship from different facilities. If you order multiple items, they may be shipped separately.

If you entered the wrong shipping address, please contact us at support@gearfrost.com as soon as possible.

Please include your order number and the correct shipping address.

We can only update the shipping address if your order has not entered production or shipping yet. Once an order has already been processed, produced, or shipped, we cannot guarantee that the address can be changed.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If your order has not arrived after the estimated delivery window has passed, please contact us at support@gearfrost.com so we can help review the package status.

Please include your order number and the email address used at checkout so our support team can assist you faster.

If tracking shows that your package is still in transit, we may ask you to allow additional time for delivery, especially during busy seasons, customs processing, carrier delays, weather disruptions, holidays, or other events outside of our control.

If an order is confirmed lost in transit, we may offer a replacement, remake, store credit, refund, or another appropriate resolution depending on the situation.

Claims for orders not received must be submitted within 45 days after the estimated delivery window has passed. Claims submitted after this period may not be eligible for replacement, store credit, or refund.

If tracking shows that your package was delivered but you did not receive it, please first check your shipping address, mailbox, front desk, neighbors, household members, and local delivery area.

We also recommend contacting the local carrier directly, as they may be able to provide more detailed delivery information.

GearFrost is not responsible for packages that are marked as delivered by the carrier but are missing, stolen, or unable to be located after delivery. However, you may contact us and we will do our best to help guide you through the next steps.

If your package is returned to sender, please contact us at support@gearfrost.com with your order number and tracking information.

Packages may be returned due to an incorrect address, missing apartment or unit number, failed delivery attempts, customs issues, or the package not being collected in time.

If reshipment is possible, additional shipping charges may apply after the address has been verified.

We do our best to ensure product quality and order accuracy. However, if your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible so we can review the issue.

Please contact our customer support team at support@gearfrost.com within 7 days after receiving your package.

To help us review your case quickly, please include:

Your order number
A clear photo of the issue
A photo of the full item received
A photo of the shipping label or packaging, if available

Depending on the situation, we may offer a replacement, remake, store credit, refund, or another appropriate solution. Each case is reviewed carefully by our support team.

Some orders may arrive in separate packages, especially if your order includes multiple products or items produced by different fulfillment facilities.

If you received only part of your order, please check your email for additional tracking numbers.

If you are unsure whether another package is still on the way, please contact us at support@gearfrost.com with your order number and we will help review your order status.

Most GearFrost products are made to order, which means your item is produced or printed after your purchase is placed.

Because of this, we do not accept returns, refunds, or exchanges for general dissatisfaction, incorrect size selection, change of mind, incorrect address information, or personal preference.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days after receiving your package so we can review the issue.

If a refund is approved, it will be processed back to the original payment method used at checkout.

Refund processing times may vary depending on your bank, credit card provider, or payment provider.

If you have not received an approved refund yet, please first check your bank account or payment account again. Then contact your credit card company or bank, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at support@gearfrost.com.

Yes. GearFrost is a real online store that has been creating made-to-order apparel, accessories, and lifestyle products since 2018.

Over the years, we have delivered over 50,000 items to customers worldwide.

You can read customer reviews and see real customer feedback on our reviews page:

https://gearfrost.com/pages/reviews

If you have any questions before placing an order, our support team is here to help at support@gearfrost.com.

GearFrost was founded in 2018.

Since then, we have continued to create made-to-order products for different interests, styles, hobbies, holidays, and lifestyles.

You can read customer reviews and see real feedback from GearFrost customers on our reviews page:

https://gearfrost.com/pages/reviews

Customer feedback helps us improve our products, service, and shopping experience.

We may be able to review custom design requests depending on the product, design file, quantity, and production availability.

Custom design printing is not available for every product, and a minimum order quantity may be required.

Please email your design request to support@gearfrost.com and include the product type, design file, preferred color, size, quantity, and any other important details. Our team will review your request and let you know if it is possible.

Please email support@gearfrost.com for more details about ambassador opportunities.

You can join our affiliate program here:

https://gearfrost.com/pages/register-affiliate-account

You can contact us by email at support@gearfrost.com.

You can also reach us through our contact form here:

https://gearfrost.com/pages/contact-us